Roseville Joint Union High School District

Excellence in Education

RJUHSD Helpdesk  
 
Note:  If this is an emergency please pickup an internal phone and dial extension 1234 to speak with a technology representative.
 
How to submit a ticket:
 
 1. Email help@rjuhsd.us from your District provided email account and a support ticket will be automatically generated.
 
Email Example
 
 
2. Login to rjuhsd.freshdesk.com using your RJUHSD Gmail credentials.
 
Login  
Click Login.
 
Google Login  
Choose to login using Google.
 
Google Login  
Enter your district Google login credentials.
 
New ticket
Click New Support Ticket to create your ticket.
 
Submit ticket  
Enter the appropriate information regarding your problem and submit your new ticket.
 
3. Call x1234 to speak with a technology representative (Please note, this is an internal resource only).  If calling after hours, or if the line is busy please leave a message to reserve your place in the work order queue.   
 
The District Technology Helpdesk is staffed from 7:00am to 4:00pm, Monday through Friday year round (except holidays).
 
    
 
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